Frequently asked questions

Where is my order? When will I get it?

To check the status of your order, visit the ‘Tracking’ page from Main Menu or footer of babyshoppee website. Once your order is shipped, we will mail you the ‘Tracking ID’ to your mail.  you can track the package on ‘Tracking’ Page with the help of ‘Tracking ID’. if you didn’t get ‘Tracking ID’, please mail to support@babyshoppee.fukkuchi.com 

What is the estimated delivery time?

Most orders will arrive in 2-6 weeks. Do check your mail, we’ll send you when your order is shipped. Shipping time varies by location.

*Max delivery time – 45 business days.

Why can’t I track my order even though it has been shipped?

Courier services usually take up to 48 hours to activate tracking for an order once it’s been shipped. Please check again after the mentioned time.

I missed the delivery of my order today. What should I do?

If you aren’t present when our courier partner attempts to deliver your order, they will try to contact you. Two additional attempts will be made on consecutive days, after which your package will be returned to our fulfillment center and your account will be refunded for the order amount. In case your order comes back to our fulfillment center, you can request for it to be re-dispatched depending on the availability.

My order status shows ‘Out for Delivery’, but I haven’t gotten it yet. When will I get it?

Our courier partner will contact you for delivery of your order. Please keep checking your SMS for more details.

I haven’t received some items in my order.

We often ship orders in multiple parts, so we can get you each part faster. So, one of the shipments may arrive sooner than the others. You can track your order on the ‘Orders’ page.if you are not geting after 45 days  please email us at support@babyshoppee.fukkuchi.com with the subject line “Item Not Received”.

The courier company has taken my order back to your fulfillment center. How do I get it back?

If you still wish to receive your order, please email your order number to support@babyshoppee.fukkuchi.com with the subject line “Resend my order”.